Problems have cropped up once or twice after updates, but I am suspecting that’s due to apparently limitations of the Safari browser. The app itself has been a life-saver, and it functions well. And like I said, the reps are informed and competent. I once waited for an email reply, only to chance upon the earlier chat screen, where the rep was replying to me! I generally prefer telephone support, it’s more reassuring I find, but I’m adjusting to this. Back and forth via email works fairly good, but delays inherent in that can be a little unnerving. For instance, you may find yourself in a chat format but have trouble finding again it if you leave it for a second.
The problem was more a matter of the interface, and there still is room for some technical fixes there. Answers and problem solving were always delivered with clarity and confidence. I do have to say, though, that there never was a problem of badly trained or unhelpful customer service people. Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase.Ī year ago I would have said the customer support leaves much to be desired, but it has improved significantly in the interim. You can turn off auto-renew up to 24 hours before your next subscription payment is due via your App Store settings page. Account will be charged for renewal within 24-hours prior to the end of the current period. Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. Payment will be charged to iTunes Account at confirmation of purchase. Secure File Storage is a 1-year auto-renewable subscription starting at $9.99/year.īreachWatch is a 1-year auto-renewable subscription for $19.99/year. Keeper Family Plan is a 1-year auto-renewable subscription for $74.99/year. Keeper Unlimited is a 1-year auto-renewable subscription for $34.99/year. Need assistance? Email and we’ll get back to you right away. Keeper Supports the following Record Types: Keeper is compatible with all browsers including: Keeper Commander SDK for CLI and DevOps integrations for Enterprise customers.
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Identify which accounts require a password update with our Security Audit feature.Secure your entire household with a Family Password Manager Plan.Switch easily between multiple Keeper accounts, like business and personal.Organize your data with folders, shared folders and subfolders.Monitor the Dark Web for breached accounts within the app using BreachWatch.Use our "One-Time Share" feature to share a record with family, friends, and colleagues.Store and autofill your two-factor authentication (2FA) codes.Securely share vault records with other Keeper users.Store confidential files, photos, videos, payment cards, financial and sensitive data.Enable Touch ID or Face ID for instant and secure access.Access your Keeper Vault on unlimited mobile devices, tablets and computers.Store an unlimited number of passwords in your secure, encrypted digital vault.
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